Shipping Policy

Shipping Policy of Plush Looks

At Plush Looks, we are committed to providing you with a seamless shopping experience. Here is our shipping policy to ensure that your order arrives promptly and in perfect condition.

1. Shipping Options
We offer several shipping options to meet your needs. You can choose from standard shipping, expedited shipping, or express shipping. The available shipping methods will be displayed at checkout, along with the estimated delivery times and costs.

2. Shipping Costs
The shipping cost depends on the shipping method you choose, the weight and size of your order, and the destination. Shipping costs are calculated automatically at checkout. We strive to keep our shipping costs as reasonable as possible while ensuring the safe and timely delivery of your purchases.

3. Processing Time
Once you place an order, we will process it as quickly as possible. Our processing time usually takes 1-2 business days. During peak seasons or sales events, processing times may be slightly longer. We will do our best to keep you informed of any delays.

4. Delivery Times
The estimated delivery time depends on the shipping method you choose and your location. Standard shipping usually takes 5-7 business days, expedited shipping takes 3-5 business days, and express shipping takes 1-2 business days. Please note that these are estimated delivery times and not guaranteed. Delays may occur due to unforeseen circumstances such as customs clearance, bad weather, or carrier issues.

5. International Shipping
We offer international shipping to many countries. Please note that international shipments may be subject to customs duties, taxes, and fees. These charges are the responsibility of the recipient and are not included in the shipping cost. We recommend checking with your local customs office for more information on potential duties and taxes.

6. Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the progress of your shipment on the carrier's website. If you have any questions about your shipment, please contact our customer service team.

7. Lost or Damaged Packages
In the unlikely event that your package is lost or damaged during transit, please contact us immediately. We will work with the carrier to resolve the issue and ensure that you receive a replacement or refund as quickly as possible.

8. Returns and Exchanges
If you need to return or exchange an item, please refer to our return policy. We offer free returns and exchanges within a certain period of time. Please note that return shipping costs may apply.

Thank you for shopping at Plush Looks. We look forward to serving you and providing you with the best possible shopping experience.